Client Account Manager

Lahore, Punjab, Pakistan

Full Time

Experienced

Job Title: Senior Accounts Manager

About Assembly Industries:

Talent is distributed but Opportunities are not – Assembly Industries is breaking that pattern by building an AI-enabled talent platform that connects top-tier, highly skilled global professionals with innovative companies across the US. As a fast-growing startup, we are laser-focused on impactful growth, agile strategies, and exceptional results.

Role Overview:

We’re seeking an experienced, relationship-driven Accounts Manager to own and grow client relationships at Assembly Industries. This role is pivotal in ensuring our clients receive high-quality service, fast onboarding, and consistent engagement. You will lead the account management team and serve as the primary point of contact for key clients, aligning service delivery with expectations and identifying opportunities to expand partnerships.

Key Responsibilities:

Client Relationship Management

Act as the primary liaison between clients and internal teams, ensuring satisfaction and retention.
Build strong, trust-based relationships with client stakeholders and proactively address concerns.
Lead client onboarding, clarify role requirements, and align talent delivery with expectations.
Identify upsell and cross-sell opportunities to grow accounts strategically.
Conduct regular account management calls with clients to ensure alignment on candidate expectations and satisfaction.

Team Leadership & Coordination

Manage and grow a team of Account Managers, ensuring high performance and accountability.
Collaborate closely with the Recruitment and Sales teams to align hiring outcomes with client needs.
Facilitate weekly or bi-weekly check-ins with clients to provide updates and receive feedback.
Create playbooks and processes to standardize account management best practices.

Process Optimization & Insights

Monitor client health and develop dashboards/reports to track satisfaction, delivery, retention, and Net Promoter Score (NPS).
Collect, analyze, and track NPS data to measure client loyalty and identify areas for improvement.
Solve operational bottlenecks that impact service delivery or communication.
Provide strategic input on pricing, packaging, and service tiers based on client feedback.
Stay attuned to market trends and competitor offerings to provide best-in-class service.

Required Experience:

5+ years of experience in account management or client success, preferably in staffing or services.
Strong interpersonal and communication skills, with a client-first approach.
Proven ability to manage teams and build scalable client processes.
Experience working with US-based clients or in remote-first companies is a plus.
Familiarity with CRMs, Notion, Slack, Google Workspace, and project management tools.

Work Environment:

Direct interaction with executive leadership and cross-functional teams.
High-impact role responsible for revenue retention and client growth.
Startup culture with fast decision-making, high ownership, and evolving priorities.
Opportunity to shape long-term client experience strategy and internal processes.

Location: Lahore, Pakistan

Type: Full-time | Hybrid (in-office presence preferred)

Reports to: Country Head

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Client Account Manager

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